CANCELLATION, RESCHEDULING AND REFUND POLICIES
For any cancellation by the client, missing 30 days or less from the start date of the contracted service, they will be penalized 100%.
Failure to appear on the day and at the time indicated for the provision of the contracted service has a 100% penalty.
For any cancellation by the client, missing between 70 and 30 days from the start date of the contracted service, they will be penalized with 50% of the value of the program, plus US$25 administrative expenses per passenger.
For any cancellation by the client, missing between 90 and 70 days from the start date of the contracted service, a penalty of US $ 25 of administrative expenses per passenger will be applied.
For any rescheduling by the client, with 30 days or less missing from the start date of the contracted service, the request will be accepted as long as the client has no outstanding balances to pay, the third party provider involved allows it and there is no rate difference for the new rescheduling date.
Refunds will only be effective when the client requests it with more than 90 days remaining from the start date of the contracted service or when the company is unable to provide the contracted service, in the latter case, the company will not pay more than 100%. of the amount paid by the client. Refunds will be provided within a period of no less than 30 business days and no more than 120 business days, discounting transaction costs if any.
For any of the cases (cancellation, rescheduling and refunds), insofar as a contracted service is operated by a third party and its penalties are greater than those indicated in this document, those of the third party operator will apply.
In the event that the passenger does not decide to complete receiving any contracted service, the difference will not be refundable.